Delhi’s Indira Gandhi International Airport (IGIA) has been adjudged the world’s best airport for the year 2014, under the category of handling 25 to 40 million passengers per annum. Airports Council International (ACI) presented the Airport Service Quality (ASQ) award to IGIA at a ceremony of the ACI Asia-Pacific/World Annual General Assembly on April 28 in Jordan. ACI, founded in 1991, is a trade association of the world’s airports. Delhi International Airport Private is a joint venture between the GMR Group, Airports Authority of India, Fraport and Malaysia Airports Holdings Berhad. The Delhi airport scored 4.90 on a scale of 5 points measured by 300 members of the ACI ASQ benchmarking programme. IGIA bettered its ranking from second position for the years 2011, 2012 and 2013 to emerge on top in 2014.Their score was 3.02 in 2007. According to the Director General of ACI World, Angela Gittens, ASQ is the key, which helps to understand how to increase passenger satisfaction and improve business performance. As many as 40 million passengers used IGIA to reach 58 domestic and 62 international destinations in 2014-15. During the period, the average flight movements were 885 per day while 696,000 metric tonnes of cargo was handled. IGIA hosts six domestic carriers, 56 international carriers and also has the capacity to handle the gigantic Airbus A380 aircraft. The airport serves as a hub for leading Indian airlines Air India, IndiGo, Vistara and SpiceJet. The airport was developed under the public-private partnership mode with the mandate for Delhi airport operator, DIAL to finance, design, build, operate and maintain the Delhi airport for 30 years, with an option to extend it for another 30 years.
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